Returns & Replacement Policy

Last Updated : 23-09-2026

At Swadehi, we strive to ensure that every product delivered meets our quality standards and customer expectations. If you encounter any issues with your order, this policy explains the conditions under which returns or replacements may be requested. By placing an order on the Swadehi website, you agree to the terms described in this Returns & Replacement Policy.

1. Return Window for Eligible Apparel

We understand that finding the right fit when shopping for apparel online can sometimes be difficult, as everyone's body measurements and fit preferences are different.
For this reason, men's and women's apparel can be returned within 3 days of delivery, subject to the conditions mentioned in this policy.
Customers are encouraged to check the size chart and product measurements provided on the product page before placing an order.
Products other than men's and women's apparel are not eligible for return due to change of mind or personal preference. However, if a product is received damaged, defective, or incorrect, please contact us within 3 days of delivery so that we can review the issue and assist you.

2. Eligible Returns, Damage & Replacement

Apparel Returns
Men's and women's apparel may be returned within 3 days of delivery if the customer has a genuine fit or size concern, subject to the return conditions in this policy.

Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Different from the product you ordered

Please contact us within 3 days of delivery.

We understand that receiving a damaged or incorrect product can be disappointing. We will review the issue and do our best to provide an appropriate resolution, which may include a replacement, refund, or another suitable solution depending on the situation and product availability.
To help us understand the issue, we may ask you to share clear photographs or a short video of the product, packaging, and shipping label.

3. Condition of Returned Apparel

To be eligible for return or replacement, the item must:

  • Be unused and unwashed
  • Be in the same condition in which it was received
  • Include original packaging, tags, and accessories (if applicable)
  • The product must include all original tags attached at the time of delivery. Products returned with missing, removed, damaged, or tampered tags may not be eligible for return, replacement, or refund.

Items that show signs of use, damage after delivery, or missing packaging may not qualify for return or replacement.

4. Handcrafted Product Variations

Many Swadehi products incorporate handcrafted elements and traditional craft techniques.

Because of this, slight variations in:

  • Color
  • texture
  • pattern
  • finish
  • print placement

may occur. These variations are natural characteristics of handcrafted products and are not considered defects. Minor variations between product images and the delivered product, including slight differences in color, print placement, texture, finish, or approximate dimensions, shall not be considered defects or valid grounds for return, replacement, or refund. Returns or replacements will generally not be accepted solely due to such natural variations.

5. Replacement Process

If a return or replacement request is approved, Swadehi may arrange for:

  • Replacement of the product with the same item (subject to availability), or
  • An alternative solution where applicable.

If the requested product is no longer available, we may contact the customer to discuss suitable options.

6. Return Shipping

In cases where the return is approved due to a damaged or incorrect product, Swadehi may assist with the return process. Customers may be provided instructions regarding how the item should be returned. Return shipping arrangements may vary depending on the nature of the request and the customer’s location.

7. Non-Returnable Situations

Returns may not be accepted in the following situations:

  • The request is made after the applicable 3-day return period.
  • Apparel has been worn, washed, altered, or damaged after delivery.
  • Original tags or packaging have been removed or damaged.
  • The product has been damaged due to improper use or care after delivery.
  • A return is requested for a non-apparel product due to change of mind or personal preference.
  • The concern relates only to natural variations in colour, texture, print, pattern, weave, or finish resulting from the handcrafted nature of the product.
  • The order is a bulk, wholesale, customized, or specially produced order, except where the product received is damaged, defective, or incorrect.

8. Refunds (If Applicable)

If a return request is approved, the product must first be successfully returned to Swadehi and will undergo a quality inspection upon receipt. Refunds will be initiated only after the returned product passes inspection and is approved in accordance with this policy.
Once approved, eligible refunds will be processed for the applicable amount to the original payment method used during checkout.
Refunds will be initiated only after the returned product has been successfully inspected and approved.
The refund amount will be processed to the original payment method used during checkout.
Refund processing timelines may vary depending on the payment provider or banking institution.
Refunds, where applicable, are processed in accordance with our Returns & Replacement Policy and may be subject to applicable deductions.
For Cash on Delivery orders, any approved refund will be processed through an appropriate electronic payment method after the necessary customer details are received.

9. Inspection and Approval

All returned products may be inspected after they are received by our team.
Approval of returns, replacements, or refunds will be subject to verification that the product meets the conditions described in this policy.

10. Changes to This Policy

Swadehi reserves the right to update or modify this Returns & Replacement Policy at any time.
Any updates will be posted on this page along with the revised "Last Updated" date.

11. Contact Us

If you have any questions about our Returns & Replacement Policy, or if something doesn't seem right with your order, please feel free to contact us. We will be happy to assist you.
Swadehi
Email: care@swadehi.com
Website: www.swadehi.com