Returns & Replacement Policy

Last Updated : 10-05-2026

At Swadehi, we strive to ensure that every product delivered meets our quality standards and customer expectations. If you encounter any issues with your order, this policy explains the conditions under which returns or replacements may be requested. By placing an order on the Swadehi website, you agree to the terms described in this Returns & Replacement Policy.

1. Return & Replacement Window

Customers may request a return or replacement within 3 days of delivery of the product. Requests submitted after the 3-day period may not be eligible for return or replacement. To initiate a request, customers should contact Swadehi through the support contact details provided on the website.

2. Eligible Reasons for Return or Replacement

A return or replacement request may be accepted under the following circumstances:

  • The product received is damaged during delivery
  • The wrong product was delivered
  • The product has a manufacturing defect

To help us review the request, customers may be asked to provide clear photographs of the product and packaging.

3. Condition of Returned Items

To be eligible for return or replacement, the item must:

  • Be unused and unwashed
  • Be in the same condition in which it was received
  • Include original packaging, tags, and accessories (if applicable)
  • The product must include all original tags attached at the time of delivery. Products returned with missing, removed, damaged, or tampered tags may not be eligible for return, replacement, or refund.

Items that show signs of use, damage after delivery, or missing packaging may not qualify for return or replacement.

4. Handcrafted Product Variations

Many Swadehi products incorporate handcrafted elements and traditional craft techniques.

Because of this, slight variations in:

  • Color
  • texture
  • pattern
  • finish
  • print placement

may occur. These variations are natural characteristics of handcrafted products and are not considered defects. Minor variations between product images and the delivered product, including slight differences in color, print placement, texture, finish, or approximate dimensions, shall not be considered defects or valid grounds for return, replacement, or refund. Returns or replacements will generally not be accepted solely due to such natural variations.

5. Replacement Process

If a return or replacement request is approved, Swadehi may arrange for:

  • Replacement of the product with the same item (subject to availability), or
  • An alternative solution where applicable.

If the requested product is no longer available, we may contact the customer to discuss suitable options.

6. Return Shipping

In cases where the return is approved due to a damaged or incorrect product, Swadehi may assist with the return process. Customers may be provided instructions regarding how the item should be returned. Return shipping arrangements may vary depending on the nature of the request and the customer’s location.

7. Non-Returnable Situations

Returns or replacements may not be accepted in the following situations:

  • Requests made after the return window has expired
  • Products that have been used, washed, or altered
  • Products returned without original packaging and original tags
  • Bulk, wholesale, customized, or special quantity orders may not be eligible for return, replacement, or refund unless the product received is damaged, defective, or incorrect.
  • Damage caused by improper use or handling after delivery
  • Natural variations in handcrafted products

8. Refunds (If Applicable)

If a return request is approved, the product must first be successfully returned to Swadehi and will undergo a quality inspection upon receipt. Refunds will be initiated only after the returned product passes inspection and is approved in accordance with this policy.
Once approved, eligible refunds will be processed for the applicable amount to the original payment method used during checkout.
Refunds will be initiated only after the returned product has been successfully inspected and approved.
The refund amount will be processed to the original payment method used during checkout.
Refund processing timelines may vary depending on the payment provider or banking institution.
Refunds, where applicable, are processed in accordance with our Returns & Replacement Policy and may be subject to applicable deductions.

9. Inspection and Approval

All returned products may be inspected after they are received by our team.
Approval of returns, replacements, or refunds will be subject to verification that the product meets the conditions described in this policy.

10. Changes to This Policy

Swadehi reserves the right to update or modify this Returns & Replacement Policy at any time.
Any updates will be posted on this page along with the revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us: Swadehi
Email: care@swadehi.com
Website: www.swadehi.com