Terms & Conditions

Last Updated : 09-05-2026

Welcome to Swadehi. These Terms & Conditions govern your use of the Swadehi website and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not use our website.

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1. About Swadehi

Swadehi is an Indian craft-based lifestyle and apparel brand that collaborates with artisan communities across India to bring traditional craftsmanship into contemporary apparel and lifestyle products. Our aim is to bridge heritage craftsmanship with modern living while supporting ethical sourcing, fair artisan compensation, and responsible production practices. Swadehi operates an ecommerce website through which customers can explore and purchase products online.

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2. Acceptance of Terms

By accessing the Swadehi website or placing an order through our platform, you confirm that:

Swadehi reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website after updates constitutes acceptance of the revised terms.

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3. Products and Product Information

We strive to ensure that all product descriptions, images, and pricing displayed on the website are accurate. However, certain variations may occur.

may occur. These variations are a natural characteristic of handcrafted products and should not be considered defects.

Product images are intended for illustrative purposes only. Due to factors such as lighting, screen display settings, photography, handcrafted processes, fabric dyeing, or natural material variations, actual product colors, textures, prints, or appearance may slightly vary from the images displayed on the website. Product dimensions and measurements provided on the website are approximate and may vary slightly due to handcrafted production methods and manual measurement processes. Swadehi reserves the right to update product descriptions, pricing, or availability without prior notice.

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4. Pricing and Product Availability

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise specified.

While we make every effort to ensure accurate pricing, errors may occasionally occur. In such cases, Swadehi reserves the right to cancel or refuse orders placed for products listed at an incorrect price.

Product availability may change without prior notice. If a product becomes unavailable after an order is placed, we may contact the customer regarding alternative options or cancellation.

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5. Orders and Order Acceptance

When you place an order on the Swadehi website, you will receive an order confirmation email.

If an order is cancelled after payment has been processed, the applicable refund will be initiated.

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6. Payments

All orders must be prepaid through the available payment options. Payments are processed through secure third-party payment gateway providers to ensure safe transactions.

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7. Shipping and Delivery

Orders are generally dispatched within 24–48 hours after confirmation.

Once an order has been shipped, tracking details will be shared with the customer. Delivery timelines may vary due to logistics conditions, customs clearance, or unforeseen circumstances.

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8. International Orders

Customers placing international orders are responsible for complying with the import regulations of their respective countries. Any customs duties, taxes, or import charges imposed by the destination country may be the responsibility of the customer. Delivery timelines for international orders may vary depending on customs processing and local logistics conditions.

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9. Returns and Replacements

Swadehi offers returns or replacements within 3 days of delivery in eligible cases. To request a return or replacement, customers must contact Swadehi within 3 days of receiving the order.

Returned items must be unused and in their original condition with packaging intact. Requests submitted after the return window may not be accepted.

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10. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched/shipped, cancellation may no longer be possible. Customers may contact Swadehi customer support for assistance regarding order cancellations.

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11. Intellectual Property

is the property of Swadehi and is protected under applicable intellectual property laws. Unauthorized reproduction, distribution, or use of any content from the website without prior written permission is prohibited.

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12. Limitation of Liability

Swadehi shall not be held liable for any indirect, incidental, or consequential damages arising from the use of the website or the purchase of products. While we strive to ensure the website operates smoothly, we do not guarantee uninterrupted or error-free access at all times.

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13. Third-Party Services

Swadehi may use third-party services for payments, logistics, and website operations. While we work with trusted providers, we are not responsible for the policies or practices of third-party services. Users are encouraged to review the terms and policies of such third-party providers where applicable.

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14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising in connection with the use of the website or purchases made through Swadehi shall be subject to the jurisdiction of the appropriate courts in India.

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15. Changes to Terms & Conditions

Swadehi reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be reflected on this page with an updated revision date.

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16. Contact Information

If you have any questions about these Terms & Conditions,
please contact us:
Swadehi
Email: care@swadehi.com
Website: www.swadehi.com

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These policies form an integral part of these Terms & Conditions and should be read together.