Cancellation Policy

Last Updated : 10-05-2026

This Cancellation Policy explains the conditions under which customers may cancel orders placed on the Swadehi website. By placing an order on our website, you agree to the terms described in this policy.

1. Order Cancellation by Customers

Customers may request cancellation of an order before the order has been shipped. If the cancellation request is received before dispatch, the order may be cancelled and the applicable refund will be processed. Once an order has been shipped or dispatched, cancellation may no longer be possible. Customers who wish to cancel an order should contact Swadehi customer support as soon as possible after placing the order.

2. Cancellation After Shipment

If an order has already been shipped, it cannot be cancelled. In such cases, customers may refer to our Returns & Replacement Policy for information regarding eligible return requests.

3. Order Cancellation by Swadehi

Swadehi reserves the right to cancel an order under certain circumstances, including but not limited to:

  • Product unavailability
  • Errors in pricing or product information
  • Suspected fraudulent transactions
  • Payment authorization failure
  • Incomplete or incorrect customer information

If an order is cancelled by Swadehi after payment has been successfully completed, the applicable refund will be processed to the original payment method.

4. Refunds for Cancelled Orders

If an order is successfully cancelled before shipment, the refund will generally be initiated to the original payment method used during checkout. Refund processing timelines may vary depending on the payment provider or banking institution.

5. Changes to This Policy

Swadehi reserves the right to update or modify this Cancellation Policy at any time to reflect changes in business practices or operational requirements. Any updates will be posted on this page along with the revised "Last Updated" date.

6. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us: Swadehi
Email: care@swadehi.com
Website: www.swadehi.com